If you have an unresolved dispute with a licensed operator, you may escalate your claim to Georgia iGaming. We review all submissions impartially and issue binding final decisions.
Georgia iGaming determines if the submitted complaint qualifies for Alternative Dispute Resolution (ADR). The complaint must include the player’s full name, a valid email address, and a clear explanation of the issue. Both parties must agree to resolve via ADR rather than litigation.
Once validated, the Operator has ten (10) calendar days to demonstrate active efforts to resolve the dispute. Georgia iGaming monitors the situation throughout to ensure compliance with the process.
Georgia iGaming may request further information or evidence from both parties. All communications must include both parties unless confidentiality is required.
After reviewing all submitted information, Georgia iGaming issues a final, binding decision. Both parties agree that this decision is final, waiving the right to pursue legal action against each other.
Payout or bonus complaints must be submitted within 30 calendar days of the incident.
Players must initiate arbitration within 365 days of the session date or claims are forfeited.
Operators cannot settle disputes exceeding EUR 25,000 without prior Georgia iGaming approval.
All fields marked with an asterisk are required. Ensure your submission is complete, incomplete claims will not be reviewed.
Operators must resolve complaints within 14 business days. Game outcome disputes must be filed within 10 calendar days of the session date, and account issues within 30 calendar days. Unresolved disputes go to binding arbitration, which must be initiated within 365 days. Settlements exceeding EUR 25,000 require prior approval from Georgia iGaming. By submitting a complaint, you confirm your acceptance of these terms and agree to resolve the issue through ADR rather than litigation.
